Privacy Policy

NERFARIA SOFT PRIVATE LIMITED ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Digital Personal Data Protection (DPDP) Act, 2023 and the Information Technology Act, 2000.

1. Information We Collect

We collect the following information when you interact with our Website:

• Personal Information: Name, email address, phone number, shipping address, and pincode provided during checkout.
• Payment Information: Payment method selection (COD or UPI). We do not store any UPI IDs, bank account details, or card information on our servers. All UPI payments are processed through our authorized payment gateway.
• Usage Data: Pages visited, time spent, browser type, and device information collected through Google Analytics (GA4) for Website improvement.

2. How We Use Your Information

Your information is used to: process and deliver your orders, send order confirmations and shipping updates via email, provide customer support and resolve grievances, improve our Website and services, and comply with legal obligations.

3. Data Storage & Security

Your personal data is stored on secure servers hosted by Hostinger. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. Data is retained only as long as necessary to fulfill the purposes described or as required by law.

4. Data Sharing

We do not sell or rent your personal information to third parties. Your information may be shared with: courier and logistics partners for order delivery, our payment gateway provider (MMADPay) for transaction processing, and legal authorities if required by law.

5. Cookies & Analytics

We use Google Analytics (GA4) to understand how visitors interact with our Website. Google Analytics may use cookies to collect anonymized usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Your Rights (Under DPDP Act, 2023)

You have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your personal data (subject to legal retention requirements), withdraw consent for data processing at any time, and nominate a person to exercise your rights in case of incapacity or death.

7. Consent

By using our Website and providing your personal information, you consent to the collection, use, and processing of your data as described in this Privacy Policy. You may withdraw consent by emailing us at info@nerfaria.in.

8. Children's Privacy

Our Website is not intended for children under 18. We do not knowingly collect personal data from individuals under 18 years of age.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

10. Grievance Officer

Name: Vydyapu Venkata
Email: grievance@nerfaria.in
Phone: +91 73868 58257
Plot No 11, Flat No 401, Laxmi Enclave, Kondapur, Hyderabad 500084

11. Contact

NERFARIA SOFT PRIVATE LIMITED
Email: info@nerfaria.in | Phone: +91 73868 58257