Refund & Cancellation Policy

1. Cancellation Policy

Orders can be cancelled before they are shipped. Once an order is dispatched, it cannot be cancelled. To cancel an order, contact us at info@nerfaria.in or call +91 73868 58257 with your order number.

2. Refund Eligibility

Refunds are applicable in the following cases:

• Product received is damaged or defective
• Wrong product delivered (different from what was ordered)
• Product significantly differs from the description on the Website
• Order cancelled before dispatch

3. Non-Refundable Items

The following items are not eligible for refund: items that have been used, washed, or altered; items without original tags and packaging; and items returned after the 7-day return window.

4. Refund Process

Step	Timeline
Initiate return request	Within 7 days of delivery
Product pickup / drop-off	3-5 business days after approval
Quality check at warehouse	2-3 business days after receipt
Refund processed	5-7 business days after approval

5. Refund Methods

UPI Orders: Refund will be credited back to the original UPI account within 5-7 business days.
COD Orders: Refund will be processed via bank transfer. You will need to provide your bank account details.

6. Partial Refunds

In certain cases (e.g., minor defects that don't affect usability), a partial refund may be offered after mutual agreement.

7. Contact

For refund queries: info@nerfaria.in | +91 73868 58257
Grievance Officer: Vydyapu Venkata — grievance@nerfaria.in